Facts

How early do I need to book tickets?

Tickets are limited to a maximum of 10 people. Please book at least 48 hours in advance.

Do you mail me tickets?

No. We employ an easy-to-use ticketless reservation system called Eventbrite. Your email confirmation is your tour ticket. This helps us to be kind to our environment. We like to conduct our business as green as possible. Either print out your confirmation to give to your tour guide or show your tour guide the confirmation on your smart phone.

What if I am running late?

We recommend arriving 5-10 minutes before the tour starts. Tours start promptly 5 minutes after scheduled time. If you are running late, we ask that you call to alert us. No shows are treated as last-minute cancellations and are non-refundable.

Where will we be meeting?

Each meetup location is different and it will be designated on your Eventbrite ticket. If you need assistance navigating to the location please call 516-426-7015 or use HopStop- A free service to help you get around the city by foot, car, taxi or subway.

What do I need to wear?

We will be walking 1-3 hours. Please wear comfortable shoes and dress appropriate for the weather.

Will we stop for lunch?

Lunch is included in the East Village, West Village, Greenwich Village, Coffee Tour, Ladies Shopping, and the Astor Place (day) tours. For our other tours we will stop for goodies along the way.

Are you available to give private group tours?

Yes, we can design and provide private, customized tours just for you, your friends, family or a group. To learn more, email us at info@new2nytours.com or fill out the form here under Contact.

Policies:

If a guest cancels: 48 hours cancellation policy prior to the tour for a full refund. Refund will be given by original payment method. This can take up to 7 days to process. Canceling less than 48 hours of the tour, we are happy to reschedule you for a later date. If the guest fails to cancel and does not show up on the day of the tour, it will be considered a “no show” and we cannot issue a refund at that time.

If tour guide unexpectedly has to cancel a tour: Guest will be issued a FULL refund

Our Tours operate rain or shine. Please dress appropriately and wear comfortable walking shoes

A portion of the ticket sales are donated to Food Rescue Organization, City Harvest.